Application performance management : measuring and optimizing the digital customer experience

Abstract

Nowadays, the success of most companies is determined by the quality of their IT services and application systems. To make sure that application systems provide the expected quality of service, it is crucial to have up-to-date information about the system and the user experience to detect problems and to be able to solve them effectively. Application performance management (APM) is a core IT operations discipline that aims to achieve an adequate level of performance during operations. APM comprises methods, techniques, and tools for i) continuously monitoring the state of an applications system and its usage, as well as for ii) detecting, diagnosing, and resolving performance-related problems using the monitored data. This book provides an introduction by covering a common conceptual foundation for APM. On top of the common foundation, we introduce today's tooling landscape and highlight current challenges and directions of this discipline.