(2014) Kipp, Alexander; Resch, Michael (Prof. Dr.-Ing.)
Continuously increasing complexity of products and services requires more and more specialised expertise as well as relevant support by specialised IT tools and services. However, these services require expert knowledge as well, particularly in order to apply and use these services and tools in an efficient and optimal way.
To this end, this thesis introduces a new virtualisation approach, allowing for both, the transparent integration of services in abstract process description languages, as well as the role based integration of human experts in this processes.
The developed concept of this thesis has been realised by:
- Enhancing the concept of web services with a service virtualisation layer, allowing for the transparent usage, adaptation and orchestration of services
- Enhancing the developed concept towards a “Dynamic Session Management” environment, enabling the transparent and role-based integration of human experts following the SOA paradigm
- Developing a collaboration schema, allowing for setting up and steering synchronous collaboration sessions between human experts. This enhancement also considers the respective user context and provides the best suitable IT based tooling support.
The developed concept has been applied to scientific and economic application fields with a respective reference realisation.
